Q&A
Shopping
Sell Out? What If The Item I’m Interested In Is No Longer Available In My Size?
New items can sell out quickly, but we may restock soon! Please contact our customer care department via email, and we will do our best to notify you if the item becomes available again. Be sure to provide the best email address to reach you when the item is back in stock.
What Should I Do If The Size On The Tag Is Different From What I Ordered?
The sizes shown on the website are converted into international sizes before being listed for sale. If the size you received is not what you expected, don't panic! The size we sent is correct. Try the item on first and see how it fits. If it doesn’t fit well, you are welcome to return it (please check our return policy).
Why Is The Color Of The Received Clothing Different From What I Saw Online?
The camera’s perspective and lighting may cause slight color differences. We hope you understand. If the difference does not affect the overall look and feel of the clothing, we encourage you to keep it, and we will offer a promotion code for your next purchase as compensation. However, we always strive to avoid such discrepancies.
Any Store Locations?
We are an online-only store.
Where Do You Get Your Clothes?
All our apparel comes from top brands in China. We guarantee the quality, fabric, and design, allowing us to build our reputation and offer the best service to our customers.
How Do I Use A Discount Code?
When you reach the checkout page, you’ll see an option to enter your discount code. Simply input the code, and it will apply to your order.
Not Sure About A Size Or Have A Fit Question?
Check out our Size Guide for general sizing information. If you still have specific questions about fit or measurements, feel free to email our Customer Service Department for help.
Why Was My Order Canceled?
In rare cases, an item you ordered may become unavailable due to an unforeseen event. If this happens, you will be notified within 24 to 48 hours, and the item will be removed from your order for a refund. The rest of your order will still be shipped.
Need To Change Something On My Order, How Can I Do That?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly, so once a parcel has been processed and sent to the post office, we can no longer make changes.
Can I Get More Information On A Product?
We aim to provide as much useful information as possible for all our products. Each product page includes sizing, a detailed description, care instructions, and plenty of images. If you feel additional information is needed, let us know, and we will try to add it.
Any Catalogs I Can Buy From?
We don’t offer paper catalogs due to our constantly changing inventory and fashion trends. Instead, we focus on providing an up-to-date website where you can shop 24/7 with the latest fashion features and advice.
Payment
How Do I Pay For My Order?
We offer several payment options, including Visa and MasterCard. Your payment details are secure with us, as we use industry-standard encryption technologies.
What Currencies Can I Use?
We accept the following currencies: US Dollar, Euro, British Pound Sterling, Canadian Dollar, Australian Dollar, Norwegian Krone, Swiss Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, and Hong Kong Dollar.
Is It Safe To Use My Credit Card On The Website?
Yes, it is safe to order from our website. We use secure socket layer (SSL) technology to protect your personal and payment information. None of your credit card details will be shared or revealed.
Why Might My Credit Card Be Refused?
Your credit card may be refused for several reasons:
- The card may have expired.
- You may have reached your credit limit.
- You may have entered some details incorrectly.
Was I Charged Twice?
Your credit card will only be charged once your order ships. If you see a pending charge on your account after placing the order, it is an authorization hold by your bank, which will clear within 48 to 72 hours.
